Privacy Policy

At 21b, your privacy is of utmost importance to us. This Privacy Policy for 21b ("we," "us," or "our") outlines how we might collect, store, use, and/or share ("process") your personal information when you visit our website, use our services, or interact with us in any way (“services”). By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

Information We Collect
We collect the following types of information from users who visit our website or use our services:

 

Personal Information: This includes information such as your name, email address, phone number, billing address, or other personal identifiers that you voluntarily provide when you fill out our contact us form, sign up for newsletters, or purchase our services.

 

Non-Personal Information: We may collect non-identifiable information such as your IP address, browser type, operating system, and usage data (such as pages viewed, time spent on the website, etc.) through cookies or similar technologies.

How We Use Your Information
We use the information we collect for the following purposes:

To Provide and Improve Our Services: We use your personal information to provide you with the services you request, process payments, and manage your account.

 

To Communicate with You: We may use your email address or other contact details to send you updates, promotions, and other marketing materials. You can opt out of marketing communications at any time.

 

To Enhance Website Functionality: Non-personal information is used to analyze website traffic, improve site performance, and enhance your user experience.

 

Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our terms of service.

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How We Protect Your Information
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, firewalls, and secure data storage. However, please note that no method of data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

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Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

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Service Providers: We may share your information with trusted third-party vendors who perform services on our behalf (e.g., payment processing, email services, website hosting). These providers are obligated to protect your information and use it only as necessary to provide the services.

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Legal Requirements: We may disclose your information if required by law or to protect our legal rights, such as complying with a subpoena or responding to government requests.

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Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner as part of the transaction.

 

Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect non-personal information and improve the user experience on our website. Cookies are small files stored on your device that help us remember your preferences and analyze website traffic. You can disable cookies in your browser settings, but this may affect your ability to use certain features of the website.

 

Your Rights
You have the following rights regarding your personal information:

 

Access and Correction: You can request access to the personal information we hold about you and request corrections if any information is inaccurate.

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Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.

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Opt-Out: You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

 

Data Portability: You may request a copy of your personal data in a structured, commonly used format.
If you wish to exercise any of these rights, please contact us using the information provided below.

 

Third-Party Websites
Our website may contain links to third-party websites that are not operated or controlled by 21b. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

 

Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child under the age of 13, please contact us, and we will take steps to delete such information.

 

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

 

Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
21b
Email: matt@21b.app
Phone: 484-758-7898
Address: Philadelphia, PA