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Stay Ahead with the Latest Slack Insights & Strategies
Insights
Free slack tips and insights from the 21b team to help you optimize your Slack experience.


Powering Real-Time Customer Support in Slack Connect with Agentforce
At 21b, we're always looking for ways to enhance how we deliver support, collaborate with partners, and engage customers, all directly in...
May 274 min read


Boost Your Team’s Productivity with AI-Powered Agentforce in Slack
Agentforce is a powerful new feature in Slack that leverages the capabilities of artificial intelligence to create autonomous agents...
Feb 252 min read


How to build a custom function in Bolt for use in the new Slack workflow builder
Explore Slack's latest dev tools: Easily create emoji functions using JavaScript in Bolt with our guide. Quick, fun, and simple!
Mar 26, 20243 min read


How to build Salesforce record-triggered flows directly in Slack with Slack Sales Elevate
Build Salesforce record-triggered flows directly in Slack with Slack Sales Elevate and never log in to Salesforce again! 🤣
Mar 13, 20243 min read


Enterprise sandboxes via the new Slack Developer Program
Free Enterprise Grid sandboxes!? Whaaat?!
Mar 7, 20242 min read


🎄12 Features of Slackmas - Unwrapping more than messaging
Unwrap all the treasures of Slack's capabilities, from channel magic to powerful integrations to AI.
Dec 9, 20236 min read


🛸 Slack Consulting at Warp Speed: Leaving Others in the Dust
21b - Slack expertise and delivering work on Slack for Slack at warp speed!
Oct 18, 20232 min read


In case you missed it... ✨ the shiny new enhancements to Slack coming out of Dreamforce 2023
In the article, we'll quickly review each hot new enhancement with ideas on how these features will change work and increase productiv
Sep 20, 20235 min read


Five types of scheduled processes you can automate with Slack Workflow Builder to make work easier
🧠 Did you know that every single paid Slack workspace has access to Workflow Builder and that anyone and everyone can automate routine...
May 12, 20234 min read


TDX23 Recap: *SIX* upcoming Slack features showcased at Salesforce TrailblazerDX 2023
Whew! What a few days! With nearly 40 Slack specific sessions , there were plenty of exciting updates around new and upcoming features....
May 12, 20235 min read


✔️ Slack Roles Explained: Slack Administrator, Slack Developer, Slack Consultant
In this blog post, we will explore the differences between a Slack Administrator, Developer, and Consultant, and how they can help businesse
May 12, 20235 min read


Set up a Slack-first request process backed by Google Sheets for Workflow Builder in minutes
Say goodbye to manual spreadsheet updates and the hassle of switching between applications as Google Sheets for Workflow Builder helps...
May 12, 20234 min read


♻️ Slack training built in Slack via Slack Workflow Builder
✨ Slack•cep•tion ✨ noun 1. Using Slack Workflow Builder to automate Slack training within the Slack platform. For maximum effectiveness...
May 12, 20232 min read


⛔️ Slack is not a messaging tool
"Slack is just for messaging" Every product out these days has some kind of communication feature and most are just that—messaging. They...
May 12, 20232 min read


How Shopify got Slack wrong with "Chaos Monkey" 🙈
Last week, articles came out about how Slack isn't working for Shopify. What you can tell from the complaints and changes (dubbed "chaos...
May 12, 20234 min read


⏰ Save time with automated onboarding via Slack
It's been estimated that the average cost-per-hire is at least $4,125 per employee , with that new hire expected to be fully productive...
May 12, 20234 min read


Slackmas Series 4/4: How to set up Service Cloud for Slack app
After Sales Cloud, Service Cloud is one of Salesforce's main clouds and allows your team to deliver instant, personalized service and...
May 12, 20234 min read


Slackmas Series 3/4: How to set up the Sales Cloud for Slack app
It's no surprise that Sales Cloud is Salesforce's main cloud, and therefore by extension, the Sales Cloud for Slack App will be the main...
May 12, 20237 min read


Slackmas Series 2/4: How to set up the Salesforce (ahem... Platform) for Slack app for Slack
In our second Slackmas Series installment ( first here ), we'll review the similarly named Salesforce for Slack app (vs the original...
May 12, 20235 min read


Slackmas Series 1/4: How to set up the Salesforce app for Slack
In the first how-to guide installment of the Slackmas Series we'll review the first, the OG. The Salesforce app for Slack was the first...
May 12, 20235 min read
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